QuickBooks Error 9999 is a script error that interrupts the connection between QuickBooks Online (QBO) and your bank, preventing you from updating your bank account information. This error can be frustrating, but there are several troubleshooting steps you can take to resolve it. In this comprehensive guide, we will walk you through the causes of QuickBooks Error 9999 and provide step-by-step instructions on how to fix it. We will also address some frequently asked questions to help you better understand and resolve this issue.

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A user query refers to the specific question, issue, or request that a user inputs into a system, search engine, or help desk. For example, in the context of online banking with QuickBooks, a user might query about an error (like Error 9999), or ask how to perform a certain function (e.g., "How do I upload bank transactions manually?").

If you were asking how to phrase or structure a user query effectively, here are a few tips:

1. Be Specific: The clearer your question, the more targeted the results or support will be. For example, instead of asking, "Why does my QuickBooks not work?" try something like "How can I fix Error 9999 in QuickBooks Online?"

2. Include Relevant Details: Mention the tool or system you're using, any error codes, and what you’ve already tried. This helps narrow down the troubleshooting process.

3. Use Keywords: Use important keywords related to your issue, such as "QuickBooks Error 9999," "online banking," "transaction update," etc. This ensures your query returns the most relevant results.

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What is QuickBooks Error 9999?

QuickBooks Error 9999 occurs during online banking transactions. When this error arises, you will likely see a message similar to:

"Error 9999: Sorry, we encountered an unexpected issue."

This error is essentially a script error that hampers the connection between QuickBooks Online and the bank. Users cannot download or update their bank transactions as a result of this error.

Causes of QuickBooks Error 9999

QuickBooks Error 9999 can occur due to several reasons, including:

1. Poor internet connection: A slow or unstable internet connection can cause interruptions in the communication between QuickBooks Online and your bank's server

2. Bank server issues: If your bank's server is down or experiencing technical difficulties, it may prevent QuickBooks from successfully updating your account information

3. Firewall or antivirus restrictions: Windows Firewall or antivirus software may block the connection between QuickBooks and your bank, leading to Error 9999

4. Browser cache and cookies: Corrupted cache files, temporary folders, or junk in your browser can trigger the error

5. Incorrect QuickBooks installation: If QuickBooks is not installed correctly or the installation files are damaged, it may cause various errors, including Error 9999

6. Corrupted Windows registry: Issues with the Windows registry can also contribute to the occurrence of QuickBooks Error 9999

7. Malware or virus infection: A virus or malware attack on your system can disrupt the normal functioning of QuickBooks and lead to Error 9999

8. Outdated Windows drivers: Obsolete or incompatible Windows drivers can cause compatibility issues with QuickBooks, resulting in Error 9999

Steps to Fix QuickBooks Error 9999

Before you begin troubleshooting QuickBooks Error 9999, it's essential to report the issue to your bank. Here's how you can do it:

1. Open QuickBooks Online and navigate to the Banking tab.

2. Click on the "Report Issue" button in the error message.

3. Enter your name and email address.

4. Click "Submit" to send the request to your bank.

Once you have reported the issue, follow these steps to fix QuickBooks Error 9999:

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Step 1: Update your bank account

Sometimes, updating your bank account 3-4 times can resolve online banking errors. Here's how to do it:

1. Open QuickBooks Online and go to the Banking tab.

2. Click on "Update" and follow the prompts.

3. Repeat steps 1-2 a few times to see if the error is resolved.

Step 2: Clean your browser's cache and cookies

Clearing your browser's cache and cookies can help resolve QuickBooks Error 9999. The steps may vary depending on your browser:For Internet Explorer:

1. Open Internet Explorer and go to Tools > Internet Options.

2. Click on the "General" tab and under "Browsing history", click "Delete".

3. Select the checkboxes for "Temporary Internet Files and website files", "Cookies and website data", and "History".

4. Click "Delete" and then "OK" to save the changes.

For Google Chrome:

1. Open Google Chrome and go to More > More tools > Clear browsing data.

2. Select a time range (e.g., "All time") and check the boxes for "Cookies and other site data" and "Cached images and files".

3. Click "Clear data" to confirm.

For Mozilla Firefox:

1. Open Firefox and go to the menu > Settings > Privacy & Security.

2. Under "Cookies and Site Data", click "Clear Data".

3. Select the checkboxes for "Cookies", "Cache", and "Site Data".

4. Click "Clear" to confirm.

For Safari:

1. Open Safari and go to Safari > Clear History and Website Data.

2. Select the desired time range and click "Clear History and Data" to confirm.

Step 3: Disconnect and reconnect your bank account

If the error persists, try disconnecting and reconnecting your bank account in QuickBooks Online:

1. Open QuickBooks Online and go to the Banking tab.

2. Locate the bank account you want to disconnect and click on the "Edit" button.

3. Click on "Disconnect this account" and follow the prompts.

4. Once the account is disconnected, click on "Add account" and follow the steps to reconnect your bank account.

Step 4: Manually upload transactions using Web Connect

If you are still unable to resolve QuickBooks Error 9999, you can manually upload your transactions using Web Connect:

1. Download your bank transactions in .QBO or .CSV format from your bank's website.

2. In QuickBooks Online, go to the Banking tab and click on "File upload".

3. Select the downloaded file and click "Next".

4. Review the transactions and click "Add" to import them into QuickBooks.

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Frequently Asked Questions (FAQs)

1. What is QuickBooks Error 9999?

QuickBooks Error 9999 is a script error that interrupts the connection between QuickBooks Online and your bank, preventing you from updating your bank account information.

2. How do I fix QuickBooks Error 9999?

To fix QuickBooks Error 9999, you can try the following steps:

1. Update your bank account 3-4 times

Clean your browser's cache and cookies

• Disconnect and reconnect your bank account

Manually upload transactions using Web Connect

3. Can I still use QuickBooks Online if I encounter Error 9999?

Yes, you can still use QuickBooks Online even if you encounter Error 9999. While the error may prevent you from automatically updating your bank account, you can manually upload your transactions using Web Connect.

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4. How long does it take to resolve QuickBooks Error 9999?

The time it takes to resolve QuickBooks Error 9999 can vary depending on the underlying cause and the effectiveness of the troubleshooting steps. In some cases, the error may be resolved quickly by updating your bank account or clearing your browser's cache. However, if the error is caused by a more complex issue, such as a problem with your bank's server or a corrupted QuickBooks installation, it may take longer to resolve.

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5. Will I lose any data if I encounter QuickBooks Error 9999?

No, you should not lose any data if you encounter QuickBooks Error 9999. The error primarily affects the connection between QuickBooks Online and your bank, preventing you from updating your bank account information. Your existing data in QuickBooks Online will remain intact

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